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At Photomax,
your complete satisfaction
is our number one priority.
We guarantee the quality
of our products. If for
any reason you are
not satisfied with the quality
of your order, you may contact
us within
30 days for a free reprint
or refund of your order.
Please see below for
exceptions to the guarantee
and instructions on how
to get your reprints
or refund. |
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| Although
we do our best to send you
the highest quality products,
there are situations that
are beyond our control.
Therefore, Photomax is not
responsible for the following:
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Errors
in spelling, punctuation,
or accuracy in the text
entered by the customer.
For products that accept
text, please preview any
custom text thoroughly and
carefully, and correct any
mistakes prior to placing
your order. Photomax does
not and will not proofread
or correct any such mistakes. |
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Poor
quality resulting from the
use of low-resolution or
poor quality images. If
you choose to use a low-
resolution or poor quality
image, Photomax does not
and will not guarantee your
satisfaction.
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Errors
in user-customizable features.
Photomax does not and will
not guarantee prints or
products caused
by user-customizable features,
including, but not limited
to, enhancements, choice
of finish (where offered),
cropping, border selection,
size (where available) and
formatting. |
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Perishable
products that are not sent
overnight or 2-day delivery.
Because perishable products
(e.g., bakery items) are
difficult to ship, we strongly
recommend you select overnight
delivery, especially
if these items are sent
to southern states or during
warm months. |
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If
you are not completely
satisfied with your order,
please contact
us at 1-800-487-2020
so we can investigate.
If it turns out that the
issue is one of the user
errors listed above, we
will be happy to work
with you to correct the
error, if and where possible,
for your next order.
In order to reprint
or refund the order, we
may request that you ship
back the affected merchandise
before the reprint or
refund will be processed.
Shipping costs will not
be refunded unless the
entire order is returned.
Please
note that Movie MagicTM
DVDs or Slideshow DVDs are
not returnable for refund
or credit, and will
only be replaced if defective.
Photo
SaverSM and Video SaverSM
are also not returnable
for refund or credit. |
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